If you had previously registered and do not remember your password, you can easily retrieve it from here.
It is not necessary that you register to place your order in lu-touch.com. You can process your purchase as a "guest".
In any case, if you sign up as a user you can save your data for future purchases, you will have access to a detailed tracking of the status of your order, process your refund automatically or create your list of favorite products.
Orders placed before 5pm (UTC+1) are sent on the same day, so you can receive your order the next day. When processing your order you can choose between different shipping methods, with different terms and costs, depending on the destination of the shipment and the content of your order.
Get more information on the Shipping and Delivery page.
You can choose between several payment methods:
If there has been an error in your order, you can modify some of your data both shipping and billing, as well as add or remove products from it, while the status of the order is not as "Sent." If the order has already been sent, the modification could have management costs.
You can cancel an order without cost before your "preparation in process" phase starts in our warehouse. It will not be possible to cancel an order that has already been sent. If at the time of proceeding to the delivery of the same the client decided to reject it, it will have to assume the transport expenses generated by the shipment.
You can return a product, provided it has not been used and is in perfect condition, within a period of 14 calendar days from the date of receipt, in accordance with current legislation. It must be taken into account that, due to its characteristics, certain products can not be returned, as is the case of unsealed consumables and electronic components.
If you are a registered user, you can request a refund from the order history of your user account. In the case of fulfilling the conditions of return, the shipment of the merchandise will be requested to our facilities. The cost of the shipment will be borne by the customer (unless the return is due to a damaged or wrong product, in which case the return costs will be borne by Lu_Touch). If you prefer that we manage the transportation of the return, this amount will be deducted from the final payment.
The amount of the refund will be refunded within 14 calendar days after receipt of the goods.
As soon as the order has been sent, you can download the corresponding invoice from the "Order History" of your account. We will also include a copy of the paper invoice in the package, along with the corresponding products.
Remember to correctly fill in the fields of your billing address when placing the order.
If you have a valid EU VAT Number (companies belonging to the European Union), you must enter it in the corresponding field. The system will automatically validate it against the official VIES record and, if it is correct, will not apply VAT to the amount of the order.